Trane Heat Pump Troubleshooting Guide

Arlington, TX – If you are having problems with your Trane heat pump this guide may be beneficial to you. Metro Express Service does not recommend homeowners attempting to troubleshoot and fix heat pumps as it can be dangerous. However, for there are a few things that you can check yourself that are easy and harmless to investigate. If none of the troubleshooting steps below help resolve your problem, then we recommend contacting us for professional service.

Why is the Heat Pump not Heating or Cooling?

One of the most common problems with this tends to be the thermostat settings. Inspect your thermostat and ensure that it is set to the proper phase. If you are trying to heat the home, ensure that the temperature setting is between 2 to 4 degrees above room temperature. If you are trying to cool the home, follow the same steps, except the temperature setting should be below room temperature.

If this does not resolve the issue, then we suggest you give Metro Express Service a call and setup an appointment at your earliest convenience. One of our professional heating and cooling technicians from our Arlington, TX or surrounding DFW offices will come take a look.

Why is my Heat Pumps Fan Not Running?

Two of the most common reasons for this is usually that the breaker may have flipped or there is a bad fuse. If it is a bad fuse, try replacing the fuse and if is a flipped breaker try flipping the circuit breaker. Another possibility could be that the electrical wiring may have worn-out. This will need to be repaired by a professional HVAC technician.

It is always best to let a professional handle repairing an appliance when it involves exposing yourself to electrical components to reduce to risk of electrocution. If the above steps do not help, then contact Metro Express Service to setup an appointment with one of our professional technicians.

Why is There Ice on the Heat Pumps Outdoor Coil?

Common reasons with ice buildup tend to be due to defective components or low on refrigerant. If it is a defective component it could possibly be the defroster timer or control module. If it is the refrigerant you can determine this by inspecting the copper pipes. One of the pipes should be cold to the touch, if not then you most likely have a leak. Either way, any of these problems will require professional service from one of our Arlington-based or DFW based HVAC technicians.

Why is the Air Flow Non-Existent from my Heap Pump?

Two of the most common reasons behind low or no air flow is due to the outdoor unit being obstructed and / or a dirty air filter. Inspect the outdoor unit and clear away any debris you may find such as grass clippings, sticks and leaves. Also inspect the air filter and replace it if it has not been replaced within the last couple of months. Once you have accomplished these two things inspect the airflow again and if its back to normal then you have resolved the problem. If not, then it could be something much more complicated and will require the service of a professional HVAC technician.

About Metro Express Service

Metro Express Service has been serving the Arlington, TX and surrounding DFW area for more than 25 years. MES is one of the largest and leading residential and commercial HVAC service companies in the area. We strive hard to meet and exceed our customers expectations by providing honest and professional service time after time. If you need repairs, service, maintenance or even installation, you can count on us to deliver the results that you are looking for.

For multiple years in a row, Metro Express Service has led the pact with the most sales in Trane equipment in the region. When it comes to quick and timely service, MES has a vast fleet of utility vehicles throughout the Arlington, Dallas, and Fort Worth area. We have strategic points throughout the entire DFW area to ensure we can provide quick and professional service whenever you need it. We understand that emergencies can happen at any time and this is why we are available twenty-four hours a day, seven days a week, and three hundred and sixty-five days a year. For HVAC Service that you can rely on time and time again, contact Metro Express Service today.


Randy Murphy

Randy Murphy has been building his knowledge of the air conditioning and heating business for several years now. He first started applying his knowledge while working for his father’s HVAC company. Later, in 1987, Randy started his own business: Metro Express Service. He has been a top 10 Trane & Amana dealer for over eight years. When it comes to heating and cooling, Randy knows the business better than anyone.
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